Privacy Policy

Henan Xrido Environmental Protection Technology Co., Ltd. ("Xrido", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (xrido.com). This policy is effective from 2026-07-07.

Who We Are

Xrido is a recycling equipment manufacturer registered in China. Data controller: Henan Xrido Environmental Protection Technology Co., Ltd. Address: No.9 Yulian Industrial Zone, Gongyi City, Zhengzhou, Henan Province, China. Contact email: info@xrido.com.

Information We Collect

We may collect the following types of personal information:

• Contact information: name, company name, email address, phone number, country/region.
• Inquiry content: quotes, technical questions, or other information you provide via forms, email, or phone.
• Technical information: IP address, browser type, operating system, pages visited, referral source, and time of visit.
• Cookies and similar technologies: see our Cookie Policy for details.

Legal Basis and Purposes for Processing

We process your personal information only where we have a lawful basis. The main purposes are:

• Respond to your inquiries, quote requests, and technical consultations (based on contract performance or legitimate interest in pre-contract negotiations).
• Provide product information, proposals, and after-sales support (based on contract performance or legitimate interest).
• Process orders, shipping arrangements, and related business communications (based on contract performance).
• Improve website experience, analyze traffic trends, and optimize customer service processes (based on your consent or legitimate interest where required).
• Comply with applicable laws and regulations (based on legal obligation).

Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality and analyze traffic. You can manage your preferences via "Cookie Settings" at the bottom of the page. For more details, please see our Cookie Policy.

Information Sharing

We do not sell your personal information. We may share it only in the following circumstances: with third-party service providers necessary to fulfill a contract (such as logistics, payment, or IT services); when required by law, court order, or government authority; to protect our legitimate interests; or in connection with a merger, acquisition, or sale of assets.

International Data Transfers

Our website servers are located in the United States. Information you submit through the website may be transferred to and stored on servers in the United States. We implement appropriate security and organizational measures to protect your data and ensure that any international transfer complies with applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. For example, non-converted inquiry information is generally kept for no more than 2 years before being securely deleted or anonymized; information related to a contract with you is retained for the period required by law.

Your Rights

Depending on applicable data protection laws, you may have the following rights regarding your personal information:

• Right to access: know whether we hold your personal information and what it contains.
• Right to rectification: request correction of inaccurate or incomplete information.
• Right to erasure: request deletion of your personal information in certain circumstances.
• Right to restrict processing: request that we limit processing of your information in certain circumstances.
• Right to object: object to processing based on legitimate interests.
• Right to data portability: receive your information in a structured, commonly used format.
• Right to withdraw consent: withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

To exercise these rights, please email us at info@xrido.com. We will respond within a reasonable timeframe.

Data Security

We implement reasonable technical and administrative measures to protect your personal information from unauthorized access, use, modification, or disclosure. However, due to inherent risks of the internet, we cannot guarantee absolute security.

Children's Privacy

Our website is intended for business customers and is not directed at children under 16. If we discover that we have inadvertently collected personal information from a child, we will delete it as soon as possible.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. For significant changes, we will notify you through a website notice or other appropriate means.

Contact Us and Complaints

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at info@xrido.com. If you believe that our processing of your personal information violates applicable data protection laws, you also have the right to lodge a complaint with the data protection supervisory authority in your country or region.