Privacy Policy
Effective date: 2026-08-20
Henan Xrido Environmental Protection Technology Co., Ltd. ("Xrido", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (xrido.com). This policy is effective from 2026-08-20.
Who We Are
Xrido is a recycling equipment manufacturer registered in China. Data controller: Henan Xrido Environmental Protection Technology Co., Ltd. Address: No.9 Yulian Industrial, Gongyi, Zhengzhou City, Henan Prov, China. Contact email: info@xrido.com.
Information We Collect
We may collect the following types of personal information:
- Contact information: name, company name, email address, phone number, country/region.
- Inquiry content: quotes, technical questions, or other information you provide via forms, email, or phone.
- Technical information: information that may be included in standard server logs, such as IP address, browser type, operating system, pages visited, referral source, and time of visit.
- Cookies and similar technologies: see our Cookie Policy for details.
Legal Basis and Purposes for Processing
We process your personal information only where we have a lawful basis. The main purposes are:
- Respond to your inquiries, quote requests, and technical consultations (based on contract performance or legitimate interest in pre-contract negotiations).
- Provide product information, proposals, and after-sales support (based on contract performance or legitimate interest).
- Process orders, shipping arrangements, and related business communications (based on contract performance).
- Maintain, secure, and improve the website and customer service processes. Optional analytics technologies are not currently active; if enabled later, they will be used only on an appropriate legal basis and, where required, with your consent.
- Comply with applicable laws and regulations (based on legal obligation).
Cookies and Similar Technologies
We currently use only strictly necessary local storage and similar technologies to support website functionality, remember your cookie choice, and keep the site secure. Optional analytics and marketing technologies are not currently active. You can review available choices by selecting the Cookie Settings icon in the lower-right corner of the page. For more details, please see our Cookie Policy.
Information Sharing
We do not sell your personal information. We may disclose it to authorized personnel and service providers that help us operate the website, receive and manage inquiries, or maintain the website infrastructure. These recipients may process information only as needed for their services and under appropriate confidentiality and security obligations. We may also disclose information when required by law, court order, or government authority, to protect our rights and security, or in connection with a merger, acquisition, or sale of assets.
International Data Transfers
Information submitted through the website is sent to our website backend and may be processed by infrastructure or service providers supporting the website. Depending on where you access the website and where those providers operate, your information may be transferred across borders, including outside your country or region. We take reasonable contractual, technical, and organizational measures for such transfers and handle them in accordance with applicable data protection requirements. We do not state a fixed server location here because hosting and service providers may change.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to manage an inquiry or business relationship, resolve disputes, enforce agreements, and meet legal, accounting, or reporting obligations. When information is no longer required, we delete it or anonymize it where reasonably practicable. Retention periods may vary depending on the type of information and the applicable legal requirements.
Your Rights
Depending on applicable data protection laws, you may have the following rights regarding your personal information:
- Right to access: know whether we hold your personal information and what it contains.
- Right to rectification: request correction of inaccurate or incomplete information.
- Right to erasure: request deletion of your personal information in certain circumstances.
- Right to restrict processing: request that we limit processing of your information in certain circumstances.
- Right to object: object to processing based on legitimate interests.
- Right to data portability: receive your information in a structured, commonly used format.
- Right to withdraw consent: withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
To exercise these rights, please email us at info@xrido.com. We will respond within a reasonable timeframe.
Data Security
We implement reasonable technical and administrative measures to protect your personal information from unauthorized access, use, modification, or disclosure. However, due to inherent risks of the internet, we cannot guarantee absolute security.
Children's Privacy
Our website is intended for business customers and is not directed at children under 16. If we discover that we have inadvertently collected personal information from a child, we will delete it as soon as possible.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. For significant changes, we will notify you through a website notice or other appropriate means.
Contact Us and Complaints
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at info@xrido.com. If you believe that our processing of your personal information violates applicable data protection laws, you also have the right to lodge a complaint with the data protection supervisory authority in your country or region.